Frequently Asked Questions

Answers to help you file with confidence

Have a question before getting started? Here are the details we hear most often. Still need help? We're a message away.

Common documents include a photo ID, Social Security cards or ITIN letters for you and any dependents, W-2s and 1099s, records of income and expenses, your prior-year tax return, and any deduction records such as mortgage interest, childcare, education, retirement contributions, or charitable donations. We will send a personalized checklist when you get started.

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